Guarantee: We want you to be 100%
satisfied with our products.
Samples are made
available as a service to assist customers to check and approve the quality
of the packaged and bulk products before larger/bulk purchases are made.
We will take any unused
Scents brand products back and refund your money (minus shipping) for a
period of 30 days. You must contact us first for a Return Authorization
Number before shipping the product back. Silky Scents will not issue a
refund for any used/broken seal products. Also, the following products are
not refundable : Pheromones/Phero-Mates, all sizes and packages of Essential
Oils, Carrier Oils, Blends and Absolutes. Also products sizing 1/3 oz or more
(such as Perfume Oils, Edible Oils, etc.), as well as any product that is
sold in a pack of 2 or more (such as 3 pack roll-ons, 4 pack lotions, 6 pack
essential oils or blends, 12 pack A.D.E. Lotion etc.) and all Samples.
There will be no
authorization for return of product samples of any reason.
A 10% restocking fee
To obtain a "Return Authorization" number, please
click Here for the
"Return Authorization" number Request Form
If you have
received a Damaged Shipment, Please click here