Essential Oil Related Questions
1. What are Essential Oils?
A. Essential Oils are highly concentrated 100% Pure and Natural oils from plant parts distilled or extracted as an Essential Oil that is widely used in a variety of items!
2. Are your Essential Oils 100% Pure and Natural?
A. Absolutely! Silky Scents only provides 100% Pure and Natural Essential Oils direct from farmer's and distiller's all around the world. We back our high Quality Essential Oils with Laboratory Testing including SDS, COA, and as available GCMS Sheets. Silky Scents® imports High Quality Essential Oils and Body Care Products directly from well known farmer's and distillers worldwide with high volume turnover our products are always fresh. With sizing available from Sample Size to Drums, we can provide all of your volume needs at any size! Our goal is provide the best quality products at industry leading prices! Looking for a SDS or COA sheet before or after your order? Please contact us!
3. How are your Essential Oils Extracted?
A. Most Essential Oils are Steam Distilled, and all of our Essential Oils will state in the description the method of extraction.
The most common extraction methods are:
- Steam Distillation
- Cold Pressed
- Solvent Extraction
- CO2 Extraction
4. What is an Essential Oil, Organic, Absolute, or Wild Crafted?
A. All Silky Scents Essential Oils are high quality 100% Pure and Natural, and will be listed as Organic if certified. Since many of our products come from farmer's and distillers of all sizes around the world, not all are able to pay the certification fees to be certified organic. Silky Scents imports all of our High Quality Essential Oils and Body Care Products products directly from well known farmer's and distillers worldwide and will always maintain our Quality and Sustainability standards.
The most common extraction methods are:
- Absolute:
This is an Absolute Oil. Many times distillation of a plant by steam method does not extract as much natural oil from the plant, or in some cases, breaks down the precious natural oil in delicate flowers. The solvent extraction method is often used in these cases. As a rule, absolutes are more concentrated than a similar essential oil. Therefore, an absolute goes much further than the essential oil counterpart. Silky Scents ™ Provides you the highest grade of Absolute Oils.
- Organic:
This oil is Organic. This type of Organic Oil is usually farmed organically but may not be certified, normally because there is no certifying agency in the area where it is grown. Chemicals such as pesticides, fungicides and fertilizers are not used. Instead the products are cultivated using traditional farming methods. Soil fertility is built; natural systems are worked with, not against; there is minimal, if any damage to the environment, and most importantly, Mother Nature is being respected.
- Wild Crafted:
Wild Crafted Oils are usually organic but not certified, normally because there is no certifying agency in the area where it is grown. Wild crafted oils are grown wild, without the use of fertilizers or pesticides - grown naturally in areas where the plants are native to the region. Not commercially.
5. Are Essential Oils edible? Can I use Essential Oils Topically?
A. Silky Scents cannot recommend the internal use of any Essential Oils, as this decision should be made by the consumer after consulting with their Doctor or Certified Aromatherapist, and also making sure that the Essential Oil will not interfere with other medications or skin conditions.
6. Can I use Essential Oils if I am Pregnant or Nursing?
A. It is generally safer to avoid Essential Oils while pregnant or nursing. We recommend checking with a certified aromatherapist or your doctor for safety!
7. Do you offer samples?
Yes! Samples can be purchased for most Essential Oils with Free Shipping!
8. Can I diffuse Essential Oils?
A. Most Essential Oils can be safely diffused when diluted properly. We recommend checking with a certified aromatherapist or your doctor for specifics on which and recipes.
9. Do you offer discounts or promotions?
A. Yes! Throughout the year Silky Scents will offer holiday sales and promotions on the front page or via email!
10. How do I store my Essential Oils?
A. Essential Oils should be stored in a cool, dark place away from direct sunlight and heat. Some oils may need to be refrigerated.
11. What is the shelf life of an Essential Oil?
A. Most Essential Oils will last 2-3 years with proper storage, while some can last even longer. Every oil is different!
Order and Shipping Information
1. How long will it take to ship out my order?
A. Most order's ship same day or within 1 business day!
2. When will my order be delivered?
A. While we cannot guarantee a specific delivery date, most order's are delivered within 1-4 business days nationwide!
3. What shipping methods do you offer?
A. Most order's are shipped with Free Shipping using the USPS, as well as UPS and FedEx are offered with Expedited options.
4. Do you ship internationally? What are the Custom/Tariff Fee's?
A. Yes! We ship to over 55 countries with full Door to Door tracking. Insurance is required for all international orders. Custom/Tariff Fee's are sometimes required by the importing country, these charges are charged directly by the receiver's government, and the customer is responsible for the fee's. We are not authorized to provide estimates or advise on importing fees or regulations, please contact your importing government for further details or instructions.
5. What is your Return Policy?
A. If you are not satisfied with your Essential Oil purchase, please contact us for an RMA to return your order. The item must be unused and unopened, and you will be responsible for the Return Shipping Fee. All Returns are subject to a $5 or 25% Restocking Fee, whichever is greater.
6. What if my order arrives damaged?
A. While damage is rare, it unfortunately can happen. Please leave the items unopened with original packing materials, and contact us immediately with pictures of the damaged items to get that taken care of immediately.
7. Do you charge Sales Tax?
A. Only orders within the State of California will be subject to Sales Tax.
8. I have Sales Tax Exemption in the State of California, how do I apply this to my account?
A. Please contact our customer service team with your California Resale Certificate and California Seller's Permit to get setup.
9. Can I cancel my order?
A. If an order has not been shipped out yet, please contact our customer service as soon as possible to request cancellation. Once an order has been shipped, we will not be able to cancel or make changes to an order.
Bulk and Wholesale Orders
1. Do you offer Bulk/Wholesale quantities?
A. Absolutely! Most products are available online up to 2 Pounds with Free Shipping, please contact us with your specific requirements for a product/shipping quote above 2 Pounds.
2.How are Bulk/Wholesale order's shipped?
A. Depending on the size of the order it can ship via UPS, FedEx, or LTL on pallets. Shipping charges apply to all wholesale orders.
3.How do I inquire about Wholesale?
A. Please contact us with your specific requirements at customerservice@silkyscents.com
